R L Hayes Roofing & Repairs in Augusta, GA

They were quick to schedule and even quicker on the job...the repair looks good and took about an hr or less to complete. Had missing shingles over the dryer vent and parts of the back roof...shingles peeled back on the front of the roof near the peak...and some shingles that just needed to be hammered down a little, atleast i thought, but he replaced them...Only thing I didn't like was the fact that they didn't make contact with me before getting on the roof...whether call/txt or a knock on the door since I was home...just heard thumps from the other side of the house...assumed someone was trying to break in...I made it to the front door and looked outside and noticed their van...So yea, communication is definitely needed before hopping on a person's roof.

Simply the best customer service in the CSRA Area. No waiting weeks to get put on a schedule. They checked the issue on Friday and had a crew there on Monday. The work was very professional and the results excellent. I recommend them for all your roofing needs. Additionally, the cost was super reasonable compared to others in this area.

One Google search, randomly selected R L Hayes Roofing & Repairs and it was on! Monday, the initial operator taking the call was pleasant and professional. I received a callback in 4 minutes from a wonderful woman who knew exactly what I probably wasn't explaining correctly. Tuesday, assessment site visit was made earlier than the scheduled appointment, very informative and expert customer service. Wednesday, job was completed a day early. Technicians were top notch and went the extra tile to ensure the job was done and would last. Very pleased with my experience.

Best experience I ever had with a contractor! My roof was leaking and it was raining frequently, so I needed help quickly. I contacted the office and received a return call within an hour. After explaining my concern with the leak and current damage, he came out the next day and explained the problem and what needed to be done, and gave me a quote. Short of it, my roof was repaired within a few days under quote. It’s almost like it never happened. No pressure, no chasing down to see when they would arrive, and they cleaned up when they left.

UPDATE: I'm lowering my rating by a bit due to our latest experience. Last time, they came out quickly and got the job done immediately at a great price. I guess they're more busy these days. They came out quick enough, but having the repair done same day wasn't even an option (even though it was simple). The estimate was fairly high (so much so that we contacted another roofer for the job), but the scope of work could have been different, so we won't compare those. Most bothersome was the fact that they didn't even offer the option of a same day repair (like they did last time) and when I called the owner to see if this was possible, he never bothered to call back. ORIGINAL REVIEW Had a hole in my roof from a branch impaling the shingles. Called one roofer out and was quoted over $600 without the guy even getting up there, and told it would take a week for them to come out. Called RL Hayes Roofing for a second opinion. They arrived the next day, hopped right on the roof, quoted me less than one quarter what the other guys did, and had it done in half an hour. Nice guys. Very helpful.